JZ
Jakkie Z
1 reviews | Active since Apr 2018
31 Mar 2022, 12:55
Pathetic service from Samsung
I bought a new Samsung dishwasher from Rama stores in East London. The first time we wanted to use it, it did not work. The problem was reported to Rama and the fault was logged at Samsung. Fixtrade East London was supposed to contact us for an appointment to come and inspect the machine. We phoned twice to enquire about the appointment. Every time the reply was....LOUIS WILL CALL YOU BACK, JUST IN A MEETING...No response from them at all. It is 5 days later and still no action from them... The fact of the matter is that I bought Samsung appliances to the value of more than a R100 000 at the same day...then you do not expect this kind of service.
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Replies (3)
Samsung South Africa's replyOfficial
31 Mar 2022, 12:57Good day Jakkie ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 Mar 2022, 12:57
Official
Good day Jakkie ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JZ
Jakkie Z's updateReviewer Update
31 Mar 2022, 14:40Thank You - looking forward to a reply. Please ask the advisor to phone me with a reply as I will not be at my emails the rest of today.
JZ
Jakkie Z's update31 Mar 2022, 14:40
Reviewer Update
Thank You - looking forward to a reply. Please ask the advisor to phone me with a reply as I will not be at my emails the rest of today.
JZ
Jakkie Z's updateReviewer Update
05 Apr 2022, 10:48I received good support from Kishan of Ramas (thank you, Kishan) who contacted Louis of Fixtrade immediately. Louis phoned me back and reported that he never received the job instruction from Samsung. He sorted that out and attended to our problem (thank you, Louis). He was not successful with Samsung though - they refuse to exchange our brand new never been delivered, never been opened, or never been used dishwasher!! We were building a new house and bought all the appliances on 31/8/2021 from Ramas so that the cabinet maker, tiler, and builder could have the exact measurements of everything. The appliances were all stored in-store by Ramas. We moved into our house on 9 February 2022 and on that day the dishwasher was delivered by Ramas. Samsung does not want to honor the warranty from the date of delivery, but from the date of purchase, although the machine was still in Rama's store, unopened and untouched...only delivered on 9 February 2022 and not used at all. It seems as if there is no logic in their way of thinking of Samsung. Ramas and Fixtrade agree with me on the fact that the machine must be exchanged as the date of actual delivery was 9 Feb...only Samsung thinks otherwise...they lost me, my friends, and family as customers for the rest of our lives.
JZ
Jakkie Z's update05 Apr 2022, 10:48
Reviewer Update
I received good support from Kishan of Ramas (thank you, Kishan) who contacted Louis of Fixtrade immediately. Louis phoned me back and reported that he never received the job instruction from Samsung. He sorted that out and attended to our problem (thank you, Louis). He was not successful with Samsung though - they refuse to exchange our brand new never been delivered, never been opened, or never been used dishwasher!! We were building a new house and bought all the appliances on 31/8/2021 from Ramas so that the cabinet maker, tiler, and builder could have the exact measurements of everything. The appliances were all stored in-store by Ramas. We moved into our house on 9 February 2022 and on that day the dishwasher was delivered by Ramas. Samsung does not want to honor the warranty from the date of delivery, but from the date of purchase, although the machine was still in Rama's store, unopened and untouched...only delivered on 9 February 2022 and not used at all. It seems as if there is no logic in their way of thinking of Samsung. Ramas and Fixtrade agree with me on the fact that the machine must be exchanged as the date of actual delivery was 9 Feb...only Samsung thinks otherwise...they lost me, my friends, and family as customers for the rest of our lives.