Pathetic service from Samsung

Purchased a Samsung french door fridge less than a year ago and have been having endless problems with the fridge. Called Samsung to send a repair person out just to be told the freezer is faulty and they dont have the part so the fridge needs to be exchanged which will take maximum 2 weeks. Almost a month later and endless calls to Samsung, i am still sitting without a fridge!!! Their consultants dont even give a damn. Their logistics department called me on the 6th August to advise the invoicing the exchange unit yet another consultant named Swasti Roopnarian emails be to tell me the exchange unit will only be delivered the week of the 17th if im lucky... Does it really take that long to deliver??? I have had food that has gone off that i had to throw away from the freezer and replace due to Samsung taking their sweet time. When i email, i dont even get a response from them... Is this the kind of service you provide??? After this experience i regret ey and will make sure i never buy amy Samsung product ever and even tell people i know not to bother. In a time like youd expect excellent e customer service but definitely not the case!!!