Pathetic Service from Samsung

<p><span style="color: #555555; background-color: #ffffff;">I recently got the new Samsung S7 within 2 weeks of using the device it stopped functioning, long story short the phone would freeze and forever restart and get frozen on the restart screen. I then proceeded to Samsung Care Centre in Constantia Park where it was booked in for repairs. The following week I went back to fetch the phone drove all the way home to find the phone as useless as before still same problems. So drove all the way back to Constantia Park where the finally agreed there is nothing they can do so they would send it to head office to get approval to get it exchanged for a new phone. This whole week I have been trying to get hold of Evans the manager via e-mail and phone but no answer or response to my emails. He told me it would take 3 days, only today after driving all the way to Constantia again to get told the don't have a new phone for me and it takes 7-14 working days. I am so sick and tired of having to drive to them to get answers because that's the only way I can speak to them because any other way I don't get response. This is by far the worst service I have ever experienced and I am highly upset at the time it has taken for me to get to this point. I am paying a lot of money for a phone I don't have the pleasure of using... there are far to many poor excuses for the service I have been receiving! At this point I am frustrated and tired that it takes so long to resolve a problem.</span></p>