1 reviews | Active since Feb 2013
Pathetic service from SAMSUNG
On 20 October 2020, I bought a Samsung Washing machine for my parents online from Loot. The washing machine was delivered to my parents directly from Samsung on 26 October 2020. As we open the box, We saw that the machine has a dent in from the transport. I took pictures of the damaged machine and notified Loot the same evening.
After numerous calls to Loot and eventually Samsung, NOTHING had happened to replace the damaged item. On 14 November I spoke to Sipiwe at Samsung, she was not even aware that Samsung deliver directly. I have spoken to Skombuso twice at Samsung, who promised me to sort it out and get back to me. Neither happened. Samsung is blaming Loot and Loot simply say that it is not their delivery company who have delivered the washing machine. I think it is unacceptable from Sumsung.
My mother is 74 years old, and she must wash her washing with her hands while Samsung is dragging their feet to resolve the issue.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM