Pathetic Service from Both Samsung Advisers and WeFix Cape Town

The service is pathetic from Samsung. They refuse to do their work properly leaving me with a bill of R2427 for a repair that´s not even my fault. My Samsung A32 was booked in for repairs 4 times with me having it for 1 year and 5 months. i got the phone 14 May 2021 first repair was 19 September 2021 for a screen and battery replacement. It started where i was downloading a game from the playstore and it just got hot and went off while the game was busy downloading. I contacted WeFix Canal Walk and they said i must bring the device in for assestment which i did. i got the Job card and few days went buy and they contacted me via email to say the device is ready for collection and no quote was given because it was fixed within warranty. Then not long after having the phone back it started over heating again and the battery was swelling up and i took it back to WeFix Canal Walk for a second repair which was on the 30 October 2021. I received the phone back and again no quote was given it was repaired in warranty, then couple of months went by and now the phone doesnt want to charge and again i take the phone back to WeFix for a 3rd repair which again was covered within warranty. that was in 21 May 2022. Recently the phone just went off while i was recording a video of my son having his first haircut at the barber shop i took it in to WeFix Cape Town Buitensigel Street the next day because Canal Walk WeFix is closed down permanently i explain to the lady at the front desk the history of the phone she proceeded with asking me if i informed samsung about this repairs i said i have and they just told me to book it in at the service centre which is did on the 01 November 2022. SHe then started saying that its physical damage i said i never dropped or sat on the phone i was taking a video and it just switched off, she then said very rudely that she see physical damage and i asked her to show me as theres no cracks on the screen or screen protector. She just took the phone and asked me to remove my sim card and asked if i did back ups and i said no i couldnt because like previously i never got a chance to do back ups because it would just randomly stopped working. She said oh so you use to being without a phone and i still said its no Joke to pay for something new and its default or breaking, she just said i need you to sign here and give R179 i said i wasnt told i need to pay for anything then she said please sign the Job card to say that i booked in the phone which i did and i left the store and made my way home. When i arrived home i received a email stating that the repair would be R2427 and its physical damage and liquid damage and theres a crack ontop of the screen which is utter nonsense because there wasnt a crack at all when i booked the phone in. i rejected the quote and contacted samsung i was given reference numbers and calls from escolation departments etc, only for them to not pick up the previous job cards on their system because they couldnt find it and telling me if im not happy i must make contact with the ombudsman to take it further which im aawaiting on feedback from. I have all the job cards etc and emails from samsung and still no resolution still sitting without my phone which i have to pay to get it back from WeFix Cape Town. If only people could do their jobs properly such nonsense wouldnt need to happen. Im livid and furious, why does their products break so quickly and why doesnt their agents just listen to your problem you having!!.