Pathetic service from a so called power brand

Item: Samsung South Africa
Rating: 1
Author: Shane N

I bought a Samsung note20 on 2nd sep2020. When I logged into Samsung members, it allowed me to apply for my sterilizer and I app**** for the R4000 evoucher. At that time evoucher said purchase period up until 7th sep 2020. That is the reason I app****. It is now changed to 5th Aug to 26aug 2020. I got my sterilizer code. After calling pathetic Samsung over 6 times...emailing zaestores and verify at Samsung as I have snapshots of my submissions...I see R4000 evoucher credit...I have been trying to use it but its never allowing. Im calling in 10s of times...emailing people...no help. I am a loyal Samsung customer. I buy the latest Samsung every year...I have a Samsung fridge and microwave. I am disgusted at service and how I am treated. My brand will change now........

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

11 Sept 2020, 11:17

Gpod day Shane,

Your claim has been rejected , your device was purchased out of the promotional date unfortunately.

LP

Samsung South Africa's reply11 Sept 2020, 11:17

Official

Gpod day Shane,

Your claim has been rejected , your device was purchased out of the promotional date unfortunately.

LP

Shane N's updateReviewer Update

11 Sept 2020, 11:24

I have snap shots!!!! It said redemption period up until 7th September 2020. It is now changed to 26th August. Why am I sitting with R4000 evoucher credit!!!!! Why is everything so misleading. This is a pathetic response after going back and forth so many times over so many days. My samsung acc says R4000 evoucher balance damit. I have proof and evidence. I will go to social media on this. Pathetic waste of time. I am awaiting a call from customer care since 9am. I was promised a call. Im wasting my money on samsung!!!!!

Shane N's update11 Sept 2020, 11:24

Reviewer Update