Pathetic Service

I am writing to formally express my dissatisfaction with the handling of my TV repair request. It has now been over a month since I submitted my Samsung TV (Model: QA65Q70CAKXXA) for repair under reference number ***, and I have yet to receive any feedback or update regarding its status. Despite multiple attempts to follow up, I have not received any communication from your team. This lack of transparency and delay is highly disappointing, especially considering Samsung’s reputation for quality and customer service. I kindly request the following:

A clear update on the current status of my TV repair. An estimated timeline for completion. An explanation for the delay and lack of communication.

Please treat this matter with urgency. I expect a response ASAP, failure to do so I will consider escalating the issue further.