Pathetic service & **** advertising?!?

Worst service ever received from any company. Need to call daily just to be advised someone will call me back shortly... No one calls back EVER. Keeps on saying it's escalated and someone will attend asap. It's been weeks and didn't receive one call yet. Samsung really need to reconsider how they run a business. Such a pity that such a great brand name also ended up loosing it values! Advertising to ensure people buy device and when device is purchased they don't uphold on promo and use someone will you you back / it has been escalated till people eventually give up on following up!