PATHETIC SERVICE DOES NOT STOP!

I've had a terrible experience with Samsung SA. I bought an S8 during the promotional period and have been in contact with Marlize from Samsung rewards since January 2018 attempting to resolve my matter. There seems to be no structure within Samsung and there is no accountability for staff. I have a trail of emails highlighting the problem as well as the escalation measures taken! Yet they now claim to have sent me an sms in March which they claim I have not acted on. This is disingenuous!! I have my call records as well as my sms records and nothing has been sent. Why would I not respond if I have been asking you for months to resolve this?? The staff at the s8aroundsa has been nothing but unhelpful as well!!