PATHETIC SERVICE DELIVERY

On the 18/09/2020, we went to upgrade to the Note 20, and the promotion that was running was with the Samsung TV. Went on to the website registered to redeem the voucher (21/09/2020). On the 26/10/2020, if we did NOT follow up, we would never have known there was an issue regarding the "claim". All paperwork was sent through again on the 26/10/2020. On the 03/11/2020, Kirsten Olifant rep****, asking to resend, as the attachments could not open, which was done again on the same day. It takes you guys 7 days to open an email, and to request docs be sent through AGAIN!!!!!!!!! NO COMMUNICATION THE ENTIRE MONTH OF NOV, UP UNTIL 09/12/2020, when we eventually received communication from Itumeleng Monau. After much talking he issued us with a voucher, which DID NOT WORK, and when contacted again, he advised there there was an IT issue. HOW IS YOUR IT ISSUE OUR PROBLEM. We have been a LOYAL Customer from VODACOM for MANY MANY YEARS, and this how we get TREATED from SAMSUNG, and NOT to Mention, a LOYAL CUSTOMER TO SAMSUNG ASWELL. Itumeleng apologized, which we Accepted,as he Promised we will be sorted by Friday, 11/12/2020, which AGAIN DID NOT HAPPE, as HE is on leave. He contacted us on the 12/12/2020, advised that it has been escalated to "THE MANAGERS". No proof of escalation was sent through to us. On the 14/12/2020, we made contact again with Samsung, this time dealing with a Tiffany, and she requested the docs be sent through again, again this morning she requested docs to be sent through again. HOW MANY TIMES MUST DOCS BE SENT THROUGH. ASK KIRSTEN, ITUMELENG OR "THE MANAGERS" FOR OUR DOCS. THIS IS BECOMING RIDICULOUS. SINCE SEPTEMBER UP TILL TO DATE SAMSUNG HAS BEEN GIVING US THE RUN AROUND. WE SPENT ALOT OF AIRTIME (who is going to compensate us for this) PHONING AFTER SAMSUNG, AND TIME TRYING TO SORT OUT THIS ISSUE. I FEEL LIKE GOING TO VODACOM GIVING THEM BACK THE PHONE, CANCELLING MY CONTRACT, AND LET SAMSUNG DEAL WITH WHATEVER COST IS INVOLVED, AS I HAVE CONSUMER RIGHTS. I WAS "PROMISED" AN ITEM WITH IN A SPECIFIC TIME FRAME AND IT DID NOT HAPPEN. IF THIS ISSUE (HAVING MY TV DELIVERED TO ME) IS NOT SORTED BY THE END OF THIS WEEK, I AM TAKING THE MATTER FURTHER, AS THIS HAS BEEN GOING ON FOR TOO LONG.