PATHETIC SERVICE/ CONSTANT LIES/ NO FEEDBACK /SAMSUNG E STORE/ S21 PROMOTION/ JODY/TASLIN/SINAWU/CLEO

PATHETIC SERVICE/ CONSTANT LIES/ NO FEEDBACK /SAMSUNG E STORE/ S21 PROMOTION/ JODY/TASLIN/SINAWU/CLEO

I have been following with with Jody/Taslin & Sinawu for 2 months on my Samsung S 21 items/promotional items. At first it was the query about incorrect documents submitted (NO IEMI Number on the invoices) still after submitting these documents (over 10 times) Jody/Taslin & Sinawu cannot give me adequate feedback on where my claim is.

I received 2 emails from Jody 1st 17 Feb stating that she has sent for urgent dispatch and i should follow up if not received with 14 working days...still nothing(no surprise) Jody then emails again same story but now she sent for urgent dispatch on 6 march. (No explanation of what went wrong the 1st few times)

Today after Jody, Taslin & their Manager have still not provided feedback i decided to call the call Center again (No Surprise LOL) The agent advised that the items are not with the courier company as she cannot pick up the Ref Number while tracking.

Jody & Taslin (and Manager Cleo) are avoiding my calls/ not replying to emails and come up with LIE after LIE and LIE.

a call center is meant to be customer driven and consumer satisfaction is a must - yet it seems that the Samsung E Store goes the extra mile in ensuring that you are left frustrated.

After over 50 Calls to Samsung E Store and over 30 emails i regret getting the Samsung S21 promotion and will think twice about purchasing other Samsung products due to the complete mess that this E store team have caused, ( i.e Jody.Taslin, Sinawu & Cleo). They lack the skill & know how on HOW to follow up with customers or basic problem solving is questionable.

IT SHOULD NOT TAKE 2 MONTHS TO GET ITEMS NOR SHOULD I BE BEGGING FOR FEEDBACK OR A WAYBILL NUMBER.

THIS IS PATHETIC SERVICE SAMSUNG E STORE YOU SHOULD BE ASHAMED OF YOURSELF.