Pathetic service combined with False Advertising and Failure to Deliver

This is my 3rd post outlining the same experience as SAMSUNG continues to claim that they will contact me, but fail to do so.

I purchased a Samsung S7 Tablet on a Vodacom promo back in March, which was advertised to include free buds. Vodacom neglected to mention that you'd have to claim the buds through the Samsung App and that it would not be delivered with the tablet, but after a lot of back and forth, I managed to figure out where to submit my claim. I sent through my proof of purchase on the 13th of April, and have followed up countless times via email and call. Each time I am met with assurances that I will receive my buds shortly - it is now 5-months later, and I still do not have my buds. This is false advertising from Vodacom and failure to fulfil the promo by SAMSUNG. I have sent through all the necessary documents several times, have received communication that my claim has been successfully approved and will be sent shortly - and then, nothing. I am beyond frustrated by the lack of service from SAMSUNG and only wish to receive the buds that were advertised as part of this promo. Lesley, who was assigned my claim, after my first review, called back in July and promised that I would receive them in no time - incredibly apologetic for the experience and assured me she'd call in a few days to confirm that they had been shipped. Since then, I have emailed her several times - tried calling, I have emailed all the SAMSUNG contact numbers and have received no help. This is pathetic service for a global brand. Stop telling me you will contact me regarding the matter and actually do something about it.