Pathetic Service , call centre /repair centre 14th avenue they all the same ...... Good Bye Samsung !

<p>We purchsed a S7 brand new recently , from day one the phone had software issues , despite upgrading it through the samsung updating service , the camera fails the phone freezes the screen goes hazzy the touch wizz randomly deactivates , the phone heats up and fails to charge occasionally.</p> <p>We intially raised this with the client services centre , who advised it would be best that we book it in at the service centre , upon booking it in they advised it seems to be a software issue and it would take a few days to repair... we agreed despite the phone been a mere few days old , we fetched the phone a week later , all seemed fine till a day passed and the problems began again.</p> <p> </p> <p>Again we contacted the call centre and they advised that we need to speak to a manager at the repair centre and they would in turn arrange for the software to be upgraded while we waited.</p> <p> </p> <p>We visited the repair centre , spoke to the manager we were advised it would take up to 4 hours to complete the process , which we were fine with , however we were not allowed to leave the premises during the 4 hour period they outright refused to book in the phone and allow us to do shopping while we waited.</p> <p> </p> <p>the attitude received from all the staff members was extremely unprosessional , the place seems to remind one of a fish market thats how unprofessional and disordered they are.</p> <p>My request is simple , replace the phone with a new one alternatively refund me for my purchase and i will shift to another brand , on a side note , I have 2 tablets 2 tvs and all my kitchen appliances are Samsung its good to know that this is the type of service you provide to loyal clients !</p>