PATHETIC SERVICE

My phone was booked with Samsung as it was still under warranty. I only had the phone for 3 months and noticed a line on the side of the phone. The phone was with the repair center for 5 weeks. When I received my phone, the first thing I noticed was that the mark was still there. The service order sheet was not signed and the comment stated, Freezing and no fault found. When the lady from the store where i purchased the phone called Samsung, they confirmed, that they replaced the battery etc etc etc. NO ONE BOTHERED TO LOOK AT MY PHONE, to see what the real problem was. Till date 14/12, I have no phone, Samsung took an entire week to fetch my phone again from the store, and no one has called me to provide updates. PATHETIC