Pathetic service at Rosebank branch

I recently saw and paid R2800 for a tablet at Rosebank. The same one was then given to another lady then our address was taken to deliver the in a couple of days as it was a Thursday, limited delivery came from Dbn branch but did not have the colour I wanted. Waited again then Dbn branch did not have stock again and I advised I needed the 2016 model for work that I was promised as discussed with the sales person Sanelo Gwala who advised they will keep checking for me.

I was then told Samsung does do refunds. I was the one calling in & doing follow up as Rosebank just did not bother to return my massages.

Had to make noise on Friday & finally got a response as they have a demo in Dbn but different colour - a want a new one in the order I asked for. They eventually said they will refund me & send I need to send my banking details. Asked how long will the transfer take or will I need to come & collect the money, no answer!!!

No refund clause on their receipt yet I was informed about it when I busy making all the calls that the branch never returned.

Please tell me, when will I get the refund as I need to get a tablet, I have always loved Samsung but after this experience I might need to change my mind.