Pathetic service and unreliable consultant as never returns calls

<p>I have given my phone in for repairs on 18 November 2016 and the consultant had damaged my phone. I was then refered to a ladt name Ramona who was investigating my case. She infomed me on 30 November 2016 that it has been escalated with Dion wired manager who has never bothered to contact me to date. I then received a call from Ramona months later on 07 February 2017 informing me the phone is ready for collection, which i enquired if the issue had been sorted out and if they replaced my phone which she said NO and she was going to speak to the Dion Wired manager and would call me back the same day. Today is 01 March 2017 16 working days later and i have not received any phone call or feedback from Ramona. it is unbelievable the bad service Ramona and her team has given me.</p> <p> </p>