pathetic service and lack of communication

i booked in my hand device at Samsung repair store in Tygervalley Cape Town on the 18/01/2018. they said to me that it is a turn around period of 3-5 working days, and that i will be contacted when device is ready, my ahnd set was booked in for a screen repair.

i went into the store 7 days later to inquire about my hand set and they said it is still not ready and they will contact me as soon as it arrives. a week later from then i get a call from a guy in Durban asking me about my password on my phone as they are working on it, no body hand contacted me and told me that my device is been set to Durban as they have a back log of repairs. i walk into the store 4 days later to inquire about my device again and yet agin nobody knew that my device hand been sent to Durban for a simple screen repair.

they then said they will contact me this past weekend which was the 17/02/2018 to come and pick it up as they are waiting on devices to arrive on the 16/02/2018.

now it is the 20/02/2018 and till this day i have not been communicated to by anyone from samsung explaining what is going on with my device. it is a Samsung S7, it is not an old phone for them not to have screen parts.