Pathetic service and *********** staff

Do not deal with Samsung as their aftersales and client complaint resolution is pathetic to say the least.

I posted an initial complaint regarding getting no feedback from anybody at Menlyn Samsung nor Samsung the Grove. I was contacted on Monday by a guy saying that my query was sent to "senior management" - this is absolute garbage and this was just a gimmick - to call me regarding my query.

It has been over 48 hours and not a single call.

I called The Grove to enquire about my phone as NONO does not respond top client emails or get back to people. A rather rude gentleman who did not give his name picked up the phone, asked me for a service number which I did not have on me, then he asked for my name and surname and telephone number. NONO was apparently busy with a customer.

I then after about 15 minutes of waiting, I found the service number and called back, as usual I had to call back 3 times before anybody picked up the phone and it was the rude nameless individual again. I gave him my service ID number and he said he would get back to me. I asked him why he could not assist me while I was on the phone and he now had a client according to him.

All I want is my phone back. I don't even want to deal with any of these *********** cretins that are employed by more *********** cretins. `apparently it is near impossible to get your phone back from Samsung when you do not accept their quotes?

Pathetic service and *********** staff