1 reviews | Active since Nov 2016
PATHETIC SERVICE
I purchased my cellphone beginning of Sept. Promotion was on to get an E-voucher to redeem for a Sanitizing charger to the value of R999. I received the voucher on 14 September and had trouble using it. On the 15th I contacted the E-Store and informed them. I received an email stating they are aware of the problem and will get back to me. I had to follow up frequently, no feedback was coming from Samsung side at all. Time has passed and I have frequently phoned, to be informed that they are still working on it. In November when I again followed up, their system did not indicate anything that I was claiming. I forwarded all of the email correspondence between Samsung and myself to them. Again, I had to follow up from my side.
Two weeks ago I was requested to prove that I received a voucher from them and that it in fact came from them. Again all the proof was submitted, and up to date ABSOLUTELY NO FEEDBACK. Every time I have to phone or send an email. By now, it seems that the so-called promotion is never going to happen as two months have gone by. Yet, Samsung is still advertising the same offer month by month, but my issue cannot be resolved? Even the managers do not bother to reply to my email or get back with the information. It has already been two weeks since my last email, WITH NO FEEDBACK. Really Samsung?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Another week has gone by WITHOUT ANY FURTHER COMMUNICATION besides your standard message as above. I really do not have words for the lack of customer service in your department. If there was an option to give you a 0-star rating, or even below that, you would have scored -10.
Another week has gone by WITHOUT ANY FURTHER COMMUNICATION besides your standard message as above. I really do not have words for the lack of customer service in your department. If there was an option to give you a 0-star rating, or even below that, you would have scored -10.
Exactly 27 days have passed since you commented on my review on the 2nd of December. 27 days in which none of your employees have bothered to give me any feedback. My next step will be to refer this to Consumer Complaints to intervene in this matter.
Exactly 27 days have passed since you commented on my review on the 2nd of December. 27 days in which none of your employees have bothered to give me any feedback. My next step will be to refer this to Consumer Complaints to intervene in this matter.