MN
Mbuso N
1 reviews | Active since Jul 2018
06 Nov 2024, 16:22
Pathetic service
I recently bought my combo deal at cell c and it comes with earpods and Watch. I still haven't received the earpods and the watch its been well over 14 days. And there is no communication whatsoever. This looks like false advertising honestly and I'm not happy. Im traveling out the country this weekend andi honestly needed those. Sort this out ASAP As i am a unhappy customer at the moment. Not happy with the service you arr providimg and the false advertising. I call your customer care line i have been on hold for the past 30 minutes.
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Samsung South Africa's replyOfficial
06 Nov 2024, 16:24Good day Mbuso
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply06 Nov 2024, 16:24
Official
Good day Mbuso
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM