sK
siphelele K
1 reviews | Active since Jan 2015
19 Sept 2021, 12:37
Pathetic service
My Samsung S20+ was ****** on 5 May 2021 I had registered on Samsung find my phone and it was activated when I the phone was ******. On 8 September 2021 I received an email notification that my Samsung S20+ was found. I signed onto Samsung find my phone, the phone disappeared under the "my devices" list before I could get the location/ address of my ****** phone. On 8 September 2021 I sent an email to "1:1 enquiry" requesting assistance with tracking my phone and received a copy and paste response with a lot of useless information. I didn't get any assistance. The frustrating thing is that there is no contact number. Best believe you've lost me and my family to iPhone.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
20 Sept 2021, 08:13Good morning Siphelele ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply20 Sept 2021, 08:13
Official
Good morning Siphelele ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
21 Sept 2021, 08:31Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
Samsung's Find My Mobile it is all controlled by network for the device to communicate with the cell phone towers nearby. If the device is offline you won't be able to locate it, furthermore ,In order to use this service, remote feature needs to have been activated on the ****** device.
Samsung's Find My Mobile it is all controlled by network for the device to communicate with the cell phone towers nearby. If the device is offline you won't be able to locate it, furthermore ,In order to use this service, remote feature needs to have been activated on the ****** device.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply21 Sept 2021, 08:31
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
Samsung's Find My Mobile it is all controlled by network for the device to communicate with the cell phone towers nearby. If the device is offline you won't be able to locate it, furthermore ,In order to use this service, remote feature needs to have been activated on the ****** device.
Samsung's Find My Mobile it is all controlled by network for the device to communicate with the cell phone towers nearby. If the device is offline you won't be able to locate it, furthermore ,In order to use this service, remote feature needs to have been activated on the ****** device.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
sK
siphelele K's updateReviewer Update
21 Sept 2021, 09:24Hi, so what you're basically telling me is that you cannot assist me?
All the features that you refer to were activated on the phone.
All the features that you refer to were activated on the phone.
sK
siphelele K's update21 Sept 2021, 09:24
Reviewer Update
Hi, so what you're basically telling me is that you cannot assist me?
All the features that you refer to were activated on the phone.
All the features that you refer to were activated on the phone.
Samsung South Africa's replyOfficial
21 Sept 2021, 14:57 Please logon here https://findmymobile.samsung.com/ and sign in with your Samsung account details. ^NM
Samsung South Africa's reply21 Sept 2021, 14:57
Official
Please logon here https://findmymobile.samsung.com/ and sign in with your Samsung account details. ^NM
sK
siphelele K's updateReviewer Update
21 Sept 2021, 15:22Clearly you haven't read my initial query. I don't know why you bother replying with a response that does not speak to my query. These generic "copy and paste" responses are annoyin. Thanks for wasting my time
sK
siphelele K's update21 Sept 2021, 15:22
Reviewer Update
Clearly you haven't read my initial query. I don't know why you bother replying with a response that does not speak to my query. These generic "copy and paste" responses are annoyin. Thanks for wasting my time