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miasumaya M
1 reviews | Active since Jan 2017
08 Jul 2025, 09:46
Pathetic Service
This is a follow up from my previous review. I was able to log the claim on Friday and now when i follow up with the whatsapp chat, it says my claim is on hold. Please can i be advised on what is the issue and when can i expect the phone. Reference number is ***CR5DP
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Samsung South Africa's replyOfficial
08 Jul 2025, 09:48Good day Sumaya
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply08 Jul 2025, 09:48
Official
Good day Sumaya
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM