Pathetic service

So as we know in July 2020, we experienced looting and burning of our city. My phone was booked into samsung nandi drive for some repairs. I have been in contact with samsung for several months since the incident with no one being able to assist me. I have literally spoke to everyone at samsung including management.i have left numerous messages and not received one call back from them. Six months later I find out that samsung service centers are not owned by samsung and are owned independently. Today I found out that service centers do not have insurance to cover customers devices so once booked In and if anything happens, one just loses out. Please be careful with booking in device or machines and these things are not covered and you will be left paying for something you do have.