EC
EMMANUEL C
1 reviews | Active since Mar 2009
17 Aug 2021, 08:14
Pathetic Service
I have purchased a cellphone and it was a promotion with a TV, sterilizer and voucher. i have registered for all the items in November 2020 and till date i haven't received any of these items. I have sent a number of emails to *********** & cpgs @samsung.com. i have a read receipt from a Cleopatra Kirk but they fail to respond to me. It is very disappointing as the phone was paid for in cash and the service i received is pathetic. Samsung has since contacted me claimed to have escalated the issue and given me more lies and then disappeared. They refuse to respond to my emails. I'm still in the same situation since 2020 November.
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Replies (2)
Samsung South Africa's replyOfficial
17 Aug 2021, 08:23Good morning Emmanuel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply17 Aug 2021, 08:23
Official
Good morning Emmanuel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
EC
EMMANUEL C's updateReviewer Update
28 Mar 2022, 08:14Good Day, till date the issue hasn't been resolved. Many promises from the service consultant but no progress.
EC
EMMANUEL C's update28 Mar 2022, 08:14
Reviewer Update
Good Day, till date the issue hasn't been resolved. Many promises from the service consultant but no progress.