JMdV
Johannes Michiel de Villiers

1 reviews | Active since Nov 2014

10 Nov 2016, 10:46

Pathetic Service

<p>I've ordered 4 aircons from Samnsung Menlyn Park on 04 October 2016. 5 weeks later I still don't have my aircons. How on earth is it possible or even acceptable for a customer to wait more than a month for a couple of aircons??? I only received bad excuses from your staff with no updates whatsoever. Like I said in the heading: PATHETIC SERVICE!!!</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply12 Nov 2016, 13:02
Official

Good day Johannes ,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA

JMdV
Johannes Michiel de Villiers's update16 Nov 2016, 16:09
Reviewer Update

My problem was sorted out and I received my aircons. Thank you