Pathetic service

<p>Good day </p> <p>I have never in my life been humiliated with how I was treated with one of your managers at Samsung Rosebank his name Cohen.I took in my phone for repairs on Monday the 26th and my phone had just stopped working and the consultant submitted it for repairs.Customer service phoned me to tell what the problem was so I told them to return back the phone.When i took the phone it did not have visible cracks so I went to the manager to explain myself to him about the situation he started laughing at me and one of the colleagues with the name Apheaus was also laughing at what I was saying as if I am crazy sad thing there was also other customers and stuff from Samsung around the cash desk .Even if I don't know technology does have one have to be humiliated , belittled made a fool of as if I am crazy.All I wanted was to get help and taken seriously I paid for that phone and I have every right to ask why the cracks on my phone has expanded since when I took it in it was not like that and the only reason that made me to come back to the store is that the phone is still under warranty from mtn and I took it them and explained what happened and they said I should come speak to the manager of Samsung Rosebank .If someone can be mistreated because of colour then this world would have been pathetic .Just because he was busy with an Indian guy like him it does not mean I don't deserve the same respect he gives the other person.</p>