Pathetic Service

<p>My phone was been booked in for it constantly rebooting...</p> <p> </p> <p>I recieved the phone back with exactly the same fault, I took it back and was booked in again and I made mention that I want the phone properly assessed post fixing.</p> <p> </p> <p>I recived the phone back again with the same problem, i then escalated this to samsung, A gentlemen by the name of Ashlen Chattergoon called me and I explained that I did not have the proof of purchase of the phone any longer as I bought the phone by a family member, he then subsequently sent me the mail below. I followed through with this. I was then told that the proof of purchase must be given before the phone can be replaced.</p> <p> </p> <p>"Good Day</p> <p> </p> <p>I have spoken to Nathen from the Samsung Brand store at the V&A waterfront,advised Nathen that when you hand in your device again to them,he needs to assess the device and if a component needs to be replaced again they need to put through a request for a exchange.</p> <p> </p> <p>When you speak to Nathen can you please advise that you spoke to me and if you have any concerns with reagrds to this matter further ,you more than welcome to email me back."</p> <p> </p>