Pathetic service

I took a cell phone contract with Telkom on December 7th. With the cellphone contract, I was promised buds and a smart watch to be delivered within 7 to 14 working days. It's now 53 days later and I still haven't received the products. I sent an email to *** and I was ignored. I called the customer services department on *** and spoke to a consultant and her response was that nothing can be done as they don't have stock. This is the most pathetic service I have every received in my life. If you people only get stock in a years' time, that means I have to wait for a year? What happens in regard to the promise of receiving the products within 7 to 14 days? Do you think this is fair? How am i going to be compensated? Being loyal to the Samsung brand, i purchased the S24FE in November and took another phone in December. I've purchased Samsung all my life in terms of cellular, TVs and equipment and this is how i am treated? I need a response and feedback urgently and i require my buds and smart watch or i am definitely considering changing brands and i will also advise everyone in my circle to do the same!!!