Pathetic service

Item: Samsung South Africa
Rating: 1
Author: Sydney S

I own a note 8, my 2nd one of 2018, it keeps telling me I have moisture in my port and no matter what I do it never goes away, looking at the Internet it is a clear issue yet Samsung expects me to pay and says I must have submerged it under water, I owned a note 4 for 3 years and never once did I have an issue, now all of a sudden every 3 months I must get a 15k phone due to Samsung's **** quality

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

07 Aug 2018, 06:30

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

Samsung South Africa's reply07 Aug 2018, 06:30

Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

Sydney S's updateReviewer Update

11 Aug 2018, 13:47

**** you Samsung, stick your generic message up your ads, I have not received one ****ing email or call from anyone at Samsung, my phone can't even recieve any signal anymore it stays in data roaming and I use 2 different networks, I hate Samsung and will make it my life mission for everyone to go away from Samsung as it is a pathetic company that has absolutely no after sale service, I had to buy a wireless charger just to charge my phone because the port is ****ed, I expect a reply on this or I will take the phone to a Samsung store and throw it through their most expensive TV and walk out, pathetic **** Samsung

Sydney S's update11 Aug 2018, 13:47

Reviewer Update