Pathetic service

I pre-ordered the Galaxy S9 from a MTN store on the 5th March. The store advised that they did the pre-order on the Samsung system as advised by Samsung. However, the stock only arrived on the 20th March and the promotion for Gear Fit 2 had passed on the Samsung rewards app. There was a Samsung staff member at the MTN store to assist customers who did the pre order but because of the late delivery from Samsung, did not get the watch. The lady assisted but it is now almost 2 months later and I have not heard anything about the watch. I have been a Samsung customer for the last 7 years now and this is the worst service i have ever received. I also sent a complaint via the Samsung website and have not had a response as yet.

As i followed the correct steps to receive the watch, i am still waiting for it and I am expecting to receive it, i do not care that the promotion is over, it is not my fault that the store received the phones late.