yP
yaseen P
1 reviews | Active since Apr 2010
09 Nov 2015, 12:02
PATHETIC SERVICE
this is my second complaint in 1 week, i got a response from Samsung to advise that i will be contacted and to date i have not received an email or phone call, this is pathetic i was a huge samsung fan but now that i see how you treat your customers i am appalled, i also posted on the samsung mobile facebook page and was given an email address and have also not received a response from their, i sent 2 follow up emails.<br> PATHETIC SERVICE FROM SAMSUNG <br>
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Samsung South Africa's replyOfficial
09 Nov 2015, 15:48Hello yaspatel,
This is to acknowledge receipt of your complaint. Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will be in contact you with regarding the matter. We apologize for the inconvenience caused.
Regards
Samsung Team
This is to acknowledge receipt of your complaint. Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will be in contact you with regarding the matter. We apologize for the inconvenience caused.
Regards
Samsung Team
Samsung South Africa's reply09 Nov 2015, 15:48
Official
Hello yaspatel,
This is to acknowledge receipt of your complaint. Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will be in contact you with regarding the matter. We apologize for the inconvenience caused.
Regards
Samsung Team
This is to acknowledge receipt of your complaint. Kindly note the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will be in contact you with regarding the matter. We apologize for the inconvenience caused.
Regards
Samsung Team