Pathetic service!

Unfortunately my galaxy note 4 had water damage. Apart from that, the phone was in a pristine condition. I took it in Tuesday, 3rd November. They gave me on quote by Thursday but u had declined it due to not being able to afford the exorbitant price. I went to collect the phone on Friday and waited over half an hour just for a collection. Other customers were visibly upset at the long wait, whilst a few also vented out their feelings loudly. I was told that they hadn't closed up the phone but I should wait 2 minutes for them to do so. I received the phone and rushed out because I wanted to skip 14th Avenue traffic and I had my baby waiting withmy granny in the car. When I got home, the phone, with not a scratch, now had a completely cracked screen! The phone was not even put together properly as some of the beading is coming out! The \manager"gives all customers a laxed attitude and their overall customer service is pathetic. I will be taking the phone back"