PATHETIC SERVICE

I am hoping the relevant customer relationship representative will contact me. <br> <br> My reference number is CS-***.<br> <br> I took my note into Samsung (canal walk) two months ago for a quote to find out what could be wrong with my phone and was advised by the agent that they will send me a quote to my email address.<br> <br> I have been waiting patiently and to date no quote or feedback, not even an apology, nothing how disappointing. <br> <br> I called the call centre 04 November 2015 at 9:05 and spoke to a very polite agent Tracy and was advised that I will get my quote on the 4th nothing was received. <br> <br> I then called in on the 05 November 2015 spoke to Tracy and was advised she did escalate the query and will receive my quote today. <br> <br> <br> Really very disappointed in the service...!<br> How appalling!<br>