Pathetic service

I currently have 2 cellphones due to samsung . I initially had a Samsung S5 which was perfect but then the screen cracked and i needed to screen repaired. I took it to the samsung repair centre called unitronics who had advised me i needed a proof of exchange which samsung has. It took samsung 4 month to tell me they lost my documents . I then logged a complaint in september which escalated to a manager . Only to call up in December again to find out the complaint was never logged . I then logged the complaint again only to find out when i called up in february 2017 to find out they never logged to complaint again.

I then spoke to the senior manager in the voice of complaints department who sent me a mail confirming the complaint was logged.

The manager advised me everything will be sorted . Because of mmthe work i do not have time to be on my phone . I then called up after june only to find out nothing as been done about thime complaint as the person dealing with the complaint resigned.

I the finally spoke to a guy who done everything for me and said i need to take the phone to unitronic and get a job number . I then got the number but now the guy isnt responding to my emails and everytime i call they say he is busy and he will call back.

I was forced to buy a new phone as the s5 is no longer working .

And samsung is not taking the responsibility for this and not wanting to assist me nor compensate me as this has now gone on for more than a year and a half.