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Gouwah K

1 reviews | Active since Jan 2018

05 Jan 2018, 09:55

Pathetic service

Good day samsung repair centre century city

I am very disappointed in your service , firstly a few years ago i had my s4 screen replaced like not even 4 months later it gave in, i got my second screen replacement and i had it replaced again and after 6 days the screen didnt work with that i had to purchase a brand new battery. I still have the phone and it still look good as new but screen dont work on the other hand i replaced my s7 edge screen in june 2017 as it being waterproof my phone was at the repair centre for almost a week, ever since i have received my phone i didnt put it in water, we went to swim and wanted to take a picture under water my whole phone got full of water and made pink and green lines on the screen and heated up and then blacked out. That was the first it went in water ever since my screen was replaced. When my s7 edge was purchased i did videos and lots of pictures under water. But my screen replacement was definitely not done properly. Very bad service. My memory card also corroded. If i could rate this samsung repair centre would be a negative i dont think you deserve my 1 star even.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply15 Jan 2018, 12:36
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

GK
Gouwah K's update02 Feb 2018, 15:39
Reviewer Update
Hi good day, thanks for getting back to me and taking my phone back and fixing the problem as you said you will fix it, i am thus far disgusted about how you handle customers my phone has been at the smart care centre since 18 January 2018 but i heard nothing from them as yet, everytime i call the smart centre i get no answer. I called Shaun (Jhb voc) yesterday 1 February and asked him to call me back the same day on results from the smart care centre. I called again today 2nd February and Shaun didnt call the smart care centre neither did i get a call back from him and he is out of the office, last update from him was on the 16th January when he called me the first time (responding to my hello peter) Im so disgusted of how you handle your customer as well as the smart care centre for not getting back to me for 16days. It cost me so much airtime to call up and down. Please can we have a quicker response. This is negelence on the workmanship but it costing me.