Pathetic Service

Bought a Brand New S7 EDGE 6 months ago. 2 Months ago the LED Screen was giving problems. Booked it in for a warranty screen replacement. Came back. Suddenly had an echo sound and feedback on voice calls. Booked it in again. Returned twice and picked up again this morning Guess what. Problem is still there. 3 x Returns for 1 problem.

The laughing matter is that a chief technician signed it off as tested and correct with a witness. Phone in to complain and try and sort it out - answer not their problem. Please return to place purchased. Place purchased phoned - answer is - not their problem take it back to Samsung.

Bottom line - pathetic service. Now the answer is please bring it back and we will replace it within 2 weeks. 2 weeks why - for a phone that we have not had in hand for even 4 months. Will Samsung please see that their outlets please give proper service and not damage the name of Samsung.

Once again - pathetic service.