Pathetic Service

We purchased a tumble dryer earlier this year, in May to be exact. As is always the case when buying these appliances the sales people are like vultures onto you directly after you purchased your unit to sell you additional warranties on their products. We took the warranty this time.<br> <br> Our unit started to malfunction a week ago and we called Samsung to come and assist us, they arranged a date but never showed up. There systems are so out of sync that we received a message later during the day to rate their service- Their MISSING service!!!<br> <br> They eventually came and inspected the unit and the guy informed me that the drum is damaged and that I need to take it back to Macro in milnerton and they will exchange my unit with a new one. I asked the technician whether I there is any jobcard that I need and he said No and gave me a number to provide at Macro.<br> <br> I loaded the dryer and went off to Makro. Received terrible services their, the person sighed when I asked her to help me and was eventually informed that I cannot receive a unit a claim now needs to be processed first and should take about a week. This will cost me another trip out to Makro to face the same bad customer service!!!