PATHETIC SERVICE

On the 24 June 2015 I called Samsung Customer Services ***) to enquire about some functionality that is not working properly on my new Samsung A5 cell phone. I was given a reference number: ***, till to date my problem has not been resolve. Notwithstanding calling them almost every week. The name of the Technician who assisted me was Tshepo, I have escalated the matter to Team Leader by the name of Innocent who has equally dismally failed to assist or at least to help solve the problem. It is sad that we have people who just do not know nor understand the meaning of customer service. perhaps there are just happy that there are employed, when in essence there are suppose to be at home and unemployed. There are simply a failure and disgrace to the company there are currently working for or the career they have chosen.