EP
Enchilla P
1 reviews | Active since Jul 2013
01 Nov 2024, 16:13
Pathetic service!
I am a huge Samsung supporter and never had to deal with the hassle of claiming rewards but this time around Samsung Promotions has made it extremely difficult for me to even benefit from these, "said rewards". I have been messed around by numerous agents and even though I had all the proper paperwork to claim my reward I was still told I could not benefit from it. I find this extremely pathetic on their part and thinking twice on making any related purchases to this brand or ever partaking in any rewards program. I am very disappointed.
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Replies (2)
Samsung South Africa's replyOfficial
01 Nov 2024, 16:16Good day Enchilla
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply01 Nov 2024, 16:16
Official
Good day Enchilla
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
EP
Enchilla P's updateReviewer Update
17 Dec 2024, 12:50Really useless, I have still not received any feedback after a voice customer advisor contacted me and said the matter will be investigated. I gave up on Samsung all together.
EP
Enchilla P's update17 Dec 2024, 12:50
Reviewer Update
Really useless, I have still not received any feedback after a voice customer advisor contacted me and said the matter will be investigated. I gave up on Samsung all together.