Pathetic service

I went to the Samsung customer centre at Roodepoort today to hand in my Samsung to fix a cracked screen and camera, both still under warranty as I have not used any of my replacements yet. I went there once before to find out if it's in order to replace and the staff member who helped me said yes, everything is in order, just come in with your phone, so I went again. Sitting in the waiting area with about 20 other clients, there were ONLY TWO staff members attending their kiosks and the other EIGHT desks were all empty. After about 45 minutes of waiting, another staff member showed up to attend to a kiosk and I thought it's getting better, but NO, the one lady leaves her kiosk and doesn't return - probably went on lunch while everybody is waiting to be served. Again, only TWO out of TEN kiosks attended. I was waiting one hour before I got called to a kiosk where I was told that I need to bring a copy of my cellphone contract to go with my booking. I have been there before- Why was this not brought under my attention when I completed the form and waited for one hour for help during work hours. I have always loved Samsung! Today I have branded them useless and lazy!!<br> <br>