Pathetic Service!!!!!

<p>My phone went in to SMARTCARE in Durban Nandi Drive for a SCREEN repair with no other faults. It was retured looking completely different, battery replaced (Which I DID not ask for) and the phone did not work at all!! Living in a rural town can not afford to drive back and fro to take in for repairs. The phone kept on dropping calls, but inside the building it had perfect signal due to towers being on top of the building. I had to drive 53Km 6 TIMES and still NO ONE is able to help! Their response " the phone was damaged before it came in" which is *******!! Just the screen had a little crack. It is not even a year old. We tested it with CELL C and VodaCOM and still drops calls and no signal. Their response " You have bad signal where you live" What *******. My children live in La Lucia with FULL MTN/CELL C and VODACOM Signal. I am appawled at their service lettin me who is a pensioner drive all that way and they just keep shrugging their shoulders. And the phone worked PERFECTLY before it went in for a small crack and came BACK DIFFERENT!!!!!</p>