Pathetic Service

<p>I was experiencing problems with my phone after doing a software update. I was referred to the Samsung Eastgate Service Centre on 22 March 2017 to do a software reload. I called before sending my Samsung S7 there. After the software reload was done the phone refused to respond. I was told that a new "firmboard" would be ordered on the same day and would arrive the next day. My phone would be ready for collection on 29 March 2017. I called on 27 March 2017 for a progress report on my phone and was told to call in the week as the phone was at the technicians. I was called today only to be told that the part was not available and hopefully by next Friday will the phone be ready.</p> <p>I am an Advocate and my cell phone is my primary business tool. The phone is not even a year old and is still under warranty. If the part is not available please replace the phone but do not make a customer wait indefinitely. I am brand loyal and will not threaten legal action, howver the service that I have been receiving leaves much to be desired. Please let us try and resolve this issue amicably.</p>