Pathetic Service!!!!!!!!

<p>I dropped my phone resulting in the screen cracking. I called Samsung to fetch the phone to have it repaired (ADH Samsung Service). The lady informed me that they do not have loan phones available and there are at least 96 people on the waiting list. I asked if it would be quicker if I sent the phone in for repairs without a loan phone, she said it would and that it would take approximately a week to repair. They fetched the phone on the 25 JANUARY 2017!!!!!!!!!!!!!!!!!!!!!!!!!!!! I call at least twice a week to find out the progress and all I get is "Samsung is waiting for parts". Samsung being a huge/popular company takes THREE WEEKS to deliver parts? That is just unacceptable. </p> <p>I called 3 times this week, only to hear that they cannot get through to the repair centre and will call me back. FYI I AM STILL WAITING FOR A CALL BACK. </p> <p>I am basically paying for a phone that I do not have. I do not have a spare phone to use. It very frustrating to see people, who sent their phones in after me, getting their phones back or are scheduled for repairs before me. </p>