Pathetic service

<p>Gave phone had a software issue and kept switching off . Was handed in at century city service Centre beginning of January 2017,i had to return the following day to fetch. A few days later phone began having the same issue. I had to go back, they took phone in and said they would repair. It's would take 5 to 7 days.. On the 9th day I then went back to the center as I continually called and there is no operator that ever answers and I had received no feedback about my phone. I was also not given a phone to use in the interim. All my 1k and more contacts for my businesses were also deleted as they said they were unable to back up. I was then told they haven't received parts to fox my phone. One of the consultants was kind enough to give me his personal number and then let me know when it was ready.. So 11 days later.. Now once again my phone is switching off.. I do not live close to the service center. I have tried calling them numerous times today.. No answer.. I would actually like my phone replaced as it's now the 3rd time.. The service at the Centre is very poor. And communication with me was non existent.. So now Hopefully I will get some kind of reponse</p>