Pathetic Service

Phone Booked in at the Bryanston branch on the 15th of January.<br> Received one phone call from Chris (senior technician) informing me what the challenges are.<br> I have since not received a single call back informing me where in the process are they with the repair.<br> Personal cost - taking my time to call daily as it is has been three weeks since the issue has been reported and still receiving excuses after excuses.<br> <br> I have every single conversation recorded.<br> Today being the 05th Feb 2014 I still do not have possession of my phone as I am told Samsung servers are offline to complete the repair (what does that have to do with me?) in essence the service at Samsung itself sucks if you have \Servers Offline"which cannot cater for there repair centre nor are they able to assist there consumers."""