1 reviews | Active since May 2016
PATHETIC SERVICE
<p>Took my A5 to be assessed as the lcd had a small crack the phone was not dropped. The screen itself was 100%. Reason for it to be assessed was to find out it was a factory fault. I then requested that they provide me with a damage report.</p> <p> </p> <p>I received a quotation NO damage report as requested. I then sent an email requesting it.</p> <p> </p> <p>Went back to pick up the phone the Friday only to find that the whole screen is now shattered I could lift it up with my fingers and also the side buttons were now not working!</p> <p> </p> <p>A guy by the name of Tauriq advised that they would fix the buttons and the phone would be ready on Tuesday.</p> <p> </p> <p>Wednesday my driver went to fetch the phone it was still not done!</p> <p> </p> <p>Sent my driver again today the phone is still not ready! This now already 3 weeks later!</p> <p> </p> <p>They take forever if at all to respond to emails and I still cannot get through to them! </p> <p> </p> <p>Absolutely disgusted by such a big brand with such pathetic service!</p> <p> </p>
Hello raeesah loonat
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hello raeesah loonat
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Sthembiso Kunene "senior customer service executive"
Just as unreliable, unresponsive and useless as the smart card centre!!
He does not take our calls, return them or reply to my emails.
This is going on for the 3rd month now! The phone is still at Samsung not repaired!
I am disgusted in the service received from such a popular brand and then too from a "SENIOR" customer service executive!
Samsung needs to pull up their socks here!
Sthembiso Kunene "senior customer service executive"
Just as unreliable, unresponsive and useless as the smart card centre!!
He does not take our calls, return them or reply to my emails.
This is going on for the 3rd month now! The phone is still at Samsung not repaired!
I am disgusted in the service received from such a popular brand and then too from a "SENIOR" customer service executive!
Samsung needs to pull up their socks here!
Sthembiso Kunene "senior customer service executive"
Hey was very quick to respond to the 1st review posted but later on lacked in communication.
He is just as unreliable, unresponsive and useless as the smart care centre!!
He does not take our calls, return them or reply to my emails.
This is going on for the 3rd month now! The phone is still at Samsung not repaired!
I am disgusted in the service received from such a popular brand and then too from a "SENIOR" customer service executive!
Samsung needs to handle this in a better manner it is extremely frustrating to be without a phone for more than 3 months
Sthembiso Kunene "senior customer service executive"
Hey was very quick to respond to the 1st review posted but later on lacked in communication.
He is just as unreliable, unresponsive and useless as the smart care centre!!
He does not take our calls, return them or reply to my emails.
This is going on for the 3rd month now! The phone is still at Samsung not repaired!
I am disgusted in the service received from such a popular brand and then too from a "SENIOR" customer service executive!
Samsung needs to handle this in a better manner it is extremely frustrating to be without a phone for more than 3 months