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markbr M
1 reviews | Active since Jul 2017
22 Dec 2025, 12:57
Pathetic Service!!!
Do not expect any repairs service from Samsung. Have ********** my elderly mother on fridge repairs. Keep sending a technician and charging call out fees and after replacing many parts all at costs aren't able to get the fridge working. Now wanting to charge more call out fees and also replace the PC board at additional costs but can't give refund on the parts that was replaced that didn't solve the issue. If your diagnostic tools are so great, why didn't it pick up the fault the first time. Reference *** - their service is extremely poor
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Dec 2025, 13:03 Good day Mark.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply22 Dec 2025, 13:03
Official
Good day Mark.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
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markbr M's updateReviewer Update
22 Dec 2025, 16:02How will this be any different to the numerous emails, phone calls and escalations done previously. Calling your customer care being placed on hold for ages and never being put through to anybody that can resolve -- VOC ***. Issue is that Samsung just want to make money and do not care about resolving the issue. Have spent over R3500 and the issue has still not been resolved, now they want to charge additional fee for PC board and call out but can't guarantee it will fix the problem. Can buy a new Fridge with the money spent already.
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markbr M's update22 Dec 2025, 16:02
Reviewer Update
How will this be any different to the numerous emails, phone calls and escalations done previously. Calling your customer care being placed on hold for ages and never being put through to anybody that can resolve -- VOC ***. Issue is that Samsung just want to make money and do not care about resolving the issue. Have spent over R3500 and the issue has still not been resolved, now they want to charge additional fee for PC board and call out but can't guarantee it will fix the problem. Can buy a new Fridge with the money spent already.
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markbr M's updateReviewer Update
20 Jan 2026, 19:50Issue never resolved. Please be warned not to expect Samsung to fix appliances as they keep insisting on repairing more parts until they can't guarantee to fix it and then keep your money.
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markbr M's update20 Jan 2026, 19:50
Reviewer Update
Issue never resolved. Please be warned not to expect Samsung to fix appliances as they keep insisting on repairing more parts until they can't guarantee to fix it and then keep your money.