pathetic service

im dissapointed in the service im getting from samsung and their retail partner Dion wired , i baught samsung 32 litre microwave last year july , now its mulfhnctiojing and im told they need receipt to fix it , im really dissapointed if i knew this was the service they offer i wouldnt have purchased the Samsung 9kg add wash washing machine from Dion wired last month . The refence i got from your support is ***