MB
Mark B

1 reviews | Active since May 2025

23 May 2025, 13:31

Pathetic Sercice and no garantee support

The fridge that I bought in August 2015 compressor packed up in January 2025. I did not have the original reciept but was able to get the store to provide when I bought it. This was not good enough for Samsung so I had to pay for the replacement compressor. Samsung sent their approved service provider to do the work, Inyathi, where before they would do the replacement I had to pay R4310 which was done on Tuesday 28 January 2025. It took them a while to return and replace the compressor, think it was either the Monday or Tuesday being either the 3rd or 4th February. On Saturday 17 May 2025 I noticed that the frozen food was defrosted where I logged thsi with the Samsung call centre on Monday 19 May 2025. I was told agin that if I could provide proof of purchase then the fidge was under warinty, I said this was an argumentin the past. I have now been told that the work carried out and the replacement compressor have a three month garantee and that I need to pay for the workmanship as well as all parts. I let the lady on the phone know that this is just over three months where I was told there is not grace for this. Does Samsung think I am going to pay another R4600, the new quote. This would mean in the last three months and few days I have paid R8910 and by the service and parts provided probably have to do the same in the next 3 odd months.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply23 May 2025, 13:32
Official
Good day Mark
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK
MB
Mark B's update30 May 2025, 14:41
Reviewer Update
Please can somebody call me regarding where you with this as I recieved a WhatsApp Inyathi that they would like to come on MMonday, I have aslo been told that due to the 10 year warinty sticker being taken off the fridge door that Samsung will not cover the warinty - very confussing!