1 reviews | Active since Aug 2009
Pathetic Samsung Washing Machines
I purchased a top of the range 12kg Washing Machine from Makro, thinking that Samsung is 'huge' and if there may be problems with the machine, it will be an easy fix.<br> <br> After just a year my machine starts leaking. So being under Warranty , they come out and fix the problem, being the boot rubber where the door closes. <br> <br> Few months pass by, same problem, only this time my warranty has expired. But no worries, I have a Makro Extended Warranty. Book the repair, wait a few days and Samsung phone me to tell me that the part I need is not covered by the Extended Warranty and I need to pay almost R1500 ! ! ! ! to add to this patheticness is that I will also need to wait 4 weeks for the part to arrive.<br> <br> STAY AWAY FROM SAMSUNG WASHING MACHINES !!!
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We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
